Salon policies

Clear expectations, thoughtfully shared.

Review Act 1’s service policy before your visit.

A calm shampoo and styling room inside Act 1 Salon & Spa

Before your visit

Policies designed to support a smooth salon experience.

For questions about a current appointment, contact Act 1 through the salon’s confirmed GlossGenius destination.

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Service policy

No Refund Policy

At Act 1 Salon, we take pride in the quality of our work and are committed to making sure you love your results. Due to the time, products, and expertise invested in every service, we do not offer refunds. If you have any concerns with your service, please contact us within 2 weeks of your original appointment. We'll be happy to evaluate the issue and, if needed, make the necessary adjustments at no additional charge.

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